The receptionist can answer basic questions such as has the petition been entered and generally how long it may take for certain types of petitions to be decided.
The Petition Attorneys who operate the Helpdesk can answer more in depth questions.
Patents Ombudsman Program (571-272-5555 or 855-559-8589)
The Patents Ombudsman provides assistance to applicants and attorneys throughout the application process when the normal processing has stalled.
Please note - the Patents Ombudsman Program is not intended to circumvent normal communication between applicants or their representatives and examiners or supervisory patent examiners (SPEs) or TC Directors.